Shipping FAQ


All orders will receive a tracking code in their provided email account once the goods have been dispatched. The tracking information can take a few hours to update once it has been collected by the courier.

WARNING: ECS Boards are not be liable for any damages during transit, RISK passes to you upon despatch with the carrier.  Utmost care is taken in packaging your boards suitably for transit however freight insurance can be purchased at checkout.


What if I am not home when delivered?

Our freight partners have authority to leave your purchase in a safe place. If you would prefer for this not to happen please email us on and we can inform the courier and they can make alternative arrangements. 

How long will it take until my order is shipped?

All in stock items will usually be dispatched within 24-48 hours.

How can I track my order?

You will be able to track your order through the shipping notification email. If you have not received this, please email us on

Can I collect my item from your store?

Sure can! Our retail show room and warehouse are open to the public from 9am to 4pm Monday to Friday and by appointment on weekends.

ECS Boards HQ: 2/87 Gavenlock Road, Tuggerah NSW 2259

East Coast Surfboards: +61 2 4353 3238

Can I get my board shipped to a PO box or unit?

Sorry we can't ship to a PO box as we use a door to door freight service. Please give us a call before placing an order so we can discuss options for delivery. 

If you live in a unit please give us a call before placing an order as we can deliver only if there is the option to have to have someone sign for the delivery

Do you ship internationally from ECS HQ in Australia?

Sure can! To find out more about our shipping times and costs please send us an email and we can work out a plan.

Is my order insured during freight?

At checkout you have the option to click and purchase transit insurance. 

Freight Insurance Option - Terms & Conditions

ECS Boards offers you the option to insure against missing/lost or damaged goods as a direct result of any cause or event except where such loss or damage is excluded by the insurance. The insurance is is available at checkout by a 3rd party provider Route. The service is provided by Route who will process all claims with more information available

ECS Boards will not be liable for any damages during transit. 


All customers are responsible for any local Customs duties or taxes placed on international orders. ECS Boards must declare full monetary value on all international shipments and we recommend checking with your local postal or Customs authority prior to purchase for further information.

Shipping estimates from our HQ @ Tuggerah NSW

All Boards and SUP’s

  • 3-10 Business days (Australia)
  • 7-14 Business Days (International)

Clothing and Accessories

  • 1-3 Business days (Australia)
  • 7-14 Business Days (International)

Flat Rate Shipping Costs for Australia (unless free freight is being offered)

All Products: Pick Up at ECS HQ at Tuggerah is free!

  • Accessories Australia: $11 inc GST
  • Short Boards Australia – $60 inc GST
  • Long Boards Australia - $60 inc GST
  • SUP’s up to 11’4 - $100 inc GST
  • SUP’s 11’4+ - $100 inc GST